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What is the Unclaimed Benefits Campaign and Hub Service?
​The Unclaimed Benefits Campaign and Hub Service is a collaborative money management initiative developed by the Middlesbrough Financial Inclusion Group (FIG) and funded by Middlesbrough Council to help people make sure they are claiming the correct benefits.
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The project helps to simplify and better explain the benefit system to ensure people know what they are entitled to. The benefits system can be complicated, and this campaign aims to help people navigate their way through it effectively.
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Middlesbrough Council has provided funding and support to extend the Unclaimed Benefits Campaign (UBC) and integrate it with an existing Hub Advice Service under one project.
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Actes’ role was to evaluate, promote and provide reports on the progress and success of the programme. Although we are no longer a delivery partner on the project, we are still an active referral partner to the project.
Between April 2022 – March 2023, The Unclaimed Benefit Campaign & Hub Service provided benefit advice to 1,253 Middlesbrough residents, putting an estimated £5,214.790.10 back in their pockets in the process – an average of £4,161.84 per person.
Who does it help?​
The Unclaimed Benefits Campaign and Hub Service is designed to help anyone living in Middlesbrough who requires help with understanding and navigating the benefit system.
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What types of support are available?
​Support is available in the form of one-to-one advice sessions which:
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Provide advice regarding benefit entitlement.
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Engage with a range of other support services and advice available.​
How do I get in touch to make an appointment?
​The Unclaimed Benefit Campaign is an appointment-only service. To make an appointment please call 01642 802303.
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More information on the service can be found here
